Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Afterpay and Klarna. For more details, see Payment Methods.
Is checkout secure?
Absolutely. All transactions are handled by reputable, PCI-DSS compliant providers via an encrypted connection. We do not retain your complete card details.
Are prices in AUD and do they include GST?
Yes — all pricing is displayed in Australian Dollars and includes GST where applicable.
Can I change or cancel my order?
Please reach out to us as soon as possible at [email protected]. If your order hasn’t been dispatched yet, we will do our utmost to assist you.
Shipping & delivery
Where do you deliver?
We deliver across Australia. Currently, we do not offer international shipping.
How much is shipping?
Shipping fees are determined by the item and the delivery location, and will be clearly displayed at checkout before payment.
How long will my order take?
Orders are generally dispatched within 1–2 business days. Delivery typically takes about 2–8 business days for metropolitan areas, with longer times for regional or remote locations. For more information, see Shipping & Delivery.
How do I track my order?
You will receive a tracking number via email once your order has shipped, or you can visit Order Tracking.
Why did my items arrive separately?
Some orders may be fulfilled from different warehouses, which can result in items arriving on different days at no additional cost.
Returns & refunds
What is your returns policy?
Most products can be returned within 14 days of receiving your order, provided they are in their original unused condition. For more details, see Returns & Refunds.
My item arrived damaged or faulty — what do I do?
Please email [email protected] within 14 days, including your order number and photos, and we will arrange a replacement, repair, or refund at no expense to you.
How long do refunds take?
Approved refunds are processed within 3–5 business days after we receive your return.
Still need help?
Contact our Australia-based team at [email protected] (Monday to Friday, 9am–5pm AEST) and we aim to respond within one business day.