We provide delivery services throughout Australia, encompassing all major cities, regional hubs, and a majority of remote locations. At this moment, we exclusively ship within Australia and do not facilitate international deliveries.

The cost of shipping is determined automatically based on the contents of your cart and the address for delivery. The precise shipping fee will be clearly displayed at checkout prior to payment — there are no concealed charges. Heavier or larger products may incur a higher delivery fee, and certain remote-area postcodes may involve a surcharge, which will be indicated at checkout.

Orders that are in stock are typically processed and dispatched within 1–2 business days. During busy times, sales events, or public holidays, dispatch could take a bit longer. You will receive an email containing tracking information as soon as your order is on its way.

Once your order is dispatched, the estimated delivery timelines are:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): approximately 2–8 business days
• Regional areas: approximately 5–12 business days
• Remote areas & WA/NT: may require additional time

These timeframes are estimates provided by our carriers and are not guaranteed. Since our products are sourced from various warehouses, items within the same order may be delivered separately and on different days at no extra cost to you.

All orders are dispatched with tracking. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress at any time on our Order Tracking page.

Please ensure your delivery address is complete and accurate during checkout, as we may not be able to redirect a parcel once it has been shipped. Some large items cannot be delivered to PO boxes or Parcel Lockers — a physical street address is preferred.

If your order does not arrive within the anticipated timeframe, or if it arrives damaged, please reach out to us at [email protected] with your order number and (in the case of damage) a photo. We will work with the carrier to resolve the issue. For faulty or damaged items, please refer to our Returns & Refunds policy.