Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. Payments are processed by Stripe and PayPal. For more details, see Payment Methods.

Is checkout secure?
All transactions are handled by PCI-DSS compliant providers via an encrypted connection. We do not retain your complete card details.

Are prices in AUD and do they include GST?
Yes — all pricing is displayed in Australian Dollars and includes GST where applicable.

Can I change or cancel my order?
Please reach out to us as soon as possible at cs@globalstockwholesale.com. If your order hasn't been dispatched yet, we will assist you.

Shipping & delivery

Where do you deliver?
We deliver across Australia. Currently, we do not offer international shipping.

How much is shipping?
Shipping fees are determined by the item and the delivery location, and will be clearly displayed at checkout before payment.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes approx. 5–12 business days Australia-wide. For more information, see Shipping & Delivery.

How do I track my order?
You will receive a tracking number via email once your order has shipped, or you can visit Order Tracking.

Why did my items arrive separately?
Some orders may be fulfilled from different warehouses, which can result in items arriving on different days at no additional cost.

Returns & refunds

What is your returns policy?
Items can be returned within 14 days of receiving your order, provided they are unused and in their original packaging. For more details, see Returns & Refunds.

My item arrived damaged or faulty — what do I do?
Please email cs@globalstockwholesale.com within 14 days, including your order number and photos, and we will arrange a replacement, repair, or refund at no cost to you.

How long do refunds take?
Approved refunds are processed within 3–5 business days after we receive your return.

Still need help?

Contact our Australia-based team at cs@globalstockwholesale.com (Monday to Friday, 9am–5pm AEST) and we aim to respond within one business day.