Your satisfaction is our priority. If you decide to return an item, you may do so within 14 days of receiving your order for a refund or exchange, provided the item is unused, in its original condition, and returned in the original packaging with all tags and accessories intact.

Our returns policy complements your rights under the Australian Consumer Law (ACL). Our products are guaranteed to meet standards that cannot be excluded by the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to meet acceptable quality standards without constituting a major failure. Change-of-mind returns are a courtesy extended in addition to these rights.

1. Contact us via email at [email protected] within 14 days of delivery, including your order number and the item you wish to return.
2. We will respond within one business day with instructions for the return and the appropriate address.
3. Ensure the item is securely packaged in its original packaging and return it using a tracked delivery service.
4. Upon receipt and examination of the item, we will process your refund or exchange.

If your item arrives defective, damaged, or not as ordered, please reach out to us within 14 days, providing your order number and any relevant photos. We will organize a replacement, repair, or full refund at no cost to you, including return shipping if the item is confirmed to be faulty.

For change-of-mind returns, the cost of return shipping is the responsibility of the customer, and the original shipping fee is non-refundable. In cases of faulty, damaged, or incorrect items, we will cover all return expenses.

Refunds that are approved will be processed back to your original payment method within 3–5 business days of us receiving and inspecting the returned item. Please note that your bank or payment provider may take additional time to reflect the funds.

Due to hygiene and safety considerations, certain items cannot be returned for change of mind unless they are faulty. This includes personal-care products, opened or used mattresses and bedding, perishable items, and clearance or made-to-order items marked as final sale. This policy does not impact your rights under the ACL.

Our support team is here to assist you with any returns. Please email [email protected] (available Monday to Friday, 9am–5pm AEST).