Privacy Policy
This Privacy Policy applies to the website loobek.com.au (“Loobek,” “we,” “us,” or “our”) and explains how we collect, use, and disclose personal information from customers and visitors. Our goal is to improve your shopping experience and provide relevant information about our products, services, and promotions.
Loobek AU is committed to protecting your privacy in compliance with the Australian Privacy Principles and the Privacy Act 1988.
Information we collect:
We collect personal information as defined in the Privacy Act 1988, which includes any information that can personally identify you. This may include your name, username, billing and shipping addresses, email address, phone number, and payment details (such as credit/debit card numbers or PayPal accounts) when you place orders. We also collect information about your interactions with our website, such as IP addresses, browser types, and how long you spend on our site. Additionally, we may track the pages you visit and how you arrived at or left our site using third-party tools.
How we collect information:
We may collect your information directly when you:
- Create a Loobek account;
- Subscribe to our newsletters, email notifications, or mobile alerts;
- Purchase products on our site;
- Upload photos, comments, or reviews;
- Contact customer service via email or social media;
- Participate in surveys;
- Enter promotions, contests, or other activities.
We may also collect information automatically through tools like cookies, Google Analytics, and tracking pixels. In some cases, we may receive your information from third parties, such as friends who purchase items from Loobek and send them to you or refer you through a referral program.
How we use the information we collect:
We use the collected information for business purposes, including:
- Processing orders, payments, returns, and refunds;
- Providing customer support;
- Responding to your comments and feedback;
- Conducting surveys, research, and analysis;
- Sending marketing materials, such as newsletters, promotions, and discount codes.
We do not sell or rent your personal information to third parties. However, we may share it for legitimate business purposes, such as:
- Sharing your information with our company group or subsidiaries to improve services and product offerings;
- Sharing your information with third-party service providers who help us market our products. These companies are only allowed to use the information for the purposes we define.
You can opt out of marketing communications at any time by contacting us at the details below. We may also share your data if required by law or to protect the rights, property, or safety of Loobek, its customers, or others.
Google Adwords & Analytics remarketing cookies:
We use Google Adwords to show advertisements on third-party websites, including Google, to people who have visited Loobek before. This may include ads shown to visitors who haven’t completed an order. These ads could be text-based or display ads within the Google Display Network.
Information Collection and Use
When you place an order with us, we collect your name, address, email, and phone number. This information is used to confirm, ship, and bill your order, as well as to contact you if necessary. We may also use this information to send you promotional emails.
Cookies and similar technologies are used to collect information about your use of our website, including IP addresses, browser types, and device information. We may also collect information from third-party sources like affiliate partners and social media platforms.
Affiliate Cookies
We work with affiliate partners to collect information for targeted advertising and to assess the effectiveness of ads placed on third-party websites.
Social Media Cookies
When you engage with us through social media, such as by liking our content or using social media logins, we may have access to information like your name, username, and email address, depending on the platform’s settings. Social media platforms may also collect information about your interactions with our services and share this data with others. These activities are governed by the respective privacy policies of the platforms.
Security
We take the security of your personal information seriously. All collected information is stored in a secure database and is used only for the purposes outlined in this privacy policy. Payment transactions are encrypted using appropriate technology.
We encourage you to monitor your accounts and report any suspicious activity to both us and your bank immediately. Please avoid sharing your passwords with others.
Access and Changes to Information
You have the right to request access to the personal information we store about you. If any details are incorrect or incomplete, you can request updates.
Links to Other Websites
Our website may contain links to third-party websites, such as those of partners, advertisers, or affiliates. Please note that these websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before submitting any personal data.
Changes to this Statement
As Loobek continues to implement new technologies and improve our services, this privacy policy may be updated. Any changes will be posted here or in other easily accessible formats.
Contact Us
If you have questions or concerns regarding this Privacy Policy or how Loobek handles your personal information, please contact us by email at cs@loobek.com.au.